Who answers when I call?
Your call is routed to an independent restoration provider that serves your part of Henderson. They will ask what happened, where the water is and your ZIP code, then talk through next steps, timing and pricing with you.
Are you a restoration company?
No. We are a referral service. We don't send crews or do any work ourselves. The provider you speak with is an independent business that sets its own prices and terms.
Which parts of Henderson are covered?
All of Henderson's residential ZIP codes: 89002, 89011, 89012, 89014, 89015, 89044, 89052, 89074. That includes Green Valley, Anthem, Seven Hills, Inspirada, MacDonald Ranch, Lake Las Vegas, Whitney Ranch and Old Henderson.
What should I do first when I find a leak?
Shut off the water at the fixture or the main valve, turn off power to wet areas if it is safe, take photos and move belongings out of the water. Then call.
Is there a charge to call?
There's no charge from us to call or be connected. Restoration work is priced by the independent provider, who should explain pricing before starting.
How quickly can someone come out?
That depends on the provider's availability and the time of day. Many restoration providers handle emergency calls. Ask about timing when you're connected.
Do you handle commercial properties?
This site is focused on homes, condos and rentals in Henderson. Some providers also handle commercial work, so ask on the call.
Can renters call?
Yes. Let your landlord or property manager know right away too, since the building owner usually has to authorize repairs. Renters insurance may cover your belongings.
Do the providers work with insurance?
Most restoration providers are used to working with insurers and adjusters. Confirm how billing works with the provider before work starts.
Do you have reviews?
We don't publish reviews, because we are a referral service rather than the company doing the work. Ask the provider for references and check their licensing and insurance.
How long does drying take after a leak in Henderson?
Typical structural drying runs three to five days once equipment is set, but it depends on how much material got wet and whether water reached the slab or wall cavities. The provider should take moisture readings each day and tell you when materials are back to normal.
Is a slab leak covered by insurance?
Many policies pay to tear out and replace the flooring or slab area needed to reach the pipe, plus the resulting water damage, but not the pipe repair itself. Some policies limit slab leak coverage. Check your policy and talk to your adjuster.
Is monsoon flooding covered by homeowners insurance?
Rain that enters through storm damage to the roof or windows is often covered. Ground-level surface water usually is not, unless you carry flood insurance. Check with your insurer.
Does insurance cover a leaking water heater?
Policies often cover the water damage from a sudden tank failure but not the cost of the water heater itself. Damage from a slow, long-term leak may be excluded. Ask your insurer.
Is sewage backup covered by homeowners insurance?
Often only if you added a water backup or sewer backup endorsement. Many standard policies exclude it otherwise. Check your declarations page.
Does insurance cover mold removal?
Usually only when the mold resulted from a covered water loss, like a sudden pipe burst, and many policies cap mold coverage. Mold from long-term leaks or humidity is often excluded.
Is smoke damage covered if the fire was in my neighbor's unit?
Smoke damage is usually covered under your own homeowners or renters policy, regardless of where the fire started. Talk to your insurer.
Does insurance pay for biohazard cleanup?
Many homeowners and landlord policies cover trauma and unattended-death cleanup, sometimes minus a deductible. Hoarding cleanup is usually not covered. Ask your insurer and the provider.